Terms of service

Welcome to DE:PARTMENT.

By accessing our website and placing an order, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

1. General

DE:PARTMENT is an online fashion store offering curated clothing and lifestyle items. These Terms and Conditions apply to all visitors, customers, and users of our website.

By using this website, you agree to comply with these terms, our policies, and any applicable laws and regulations.

2. Product Information

We make every effort to display our products as accurately as possible, including descriptions, colors, materials, sizing, and care instructions.

However, please note that actual product colors may vary slightly depending on your screen settings, lighting, and device display. Product measurements may also vary slightly due to manual measurement.

All product information is provided for general guidance and may be updated from time to time.

3. Orders

All orders are subject to availability and confirmation. Once an order is placed, you will receive an order confirmation through the contact details provided at checkout.

DE:PARTMENT reserves the right to cancel, refuse, or limit any order for reasons including, but not limited to, stock errors, pricing errors, payment issues, incomplete customer information, or suspected fraudulent activity.

If an order is cancelled after payment has been made, we will notify you and arrange the appropriate refund or resolution.

4. Pricing and Payment

All prices are listed in [PHP / your currency], unless otherwise stated.

Prices may change without prior notice. However, changes will not affect orders that have already been confirmed.

Payment must be completed before an order is processed, unless another payment method such as Cash on Delivery is made available.

Accepted payment methods may include [GCash / bank transfer / credit card / COD / other payment methods].

5. Shipping and Delivery

Orders will be shipped to the delivery address provided at checkout. Please make sure that your name, contact number, and shipping address are complete and accurate.

DE:PARTMENT is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Estimated delivery times may vary depending on location, courier availability, holidays, weather conditions, or other circumstances beyond our control.

Shipping fees, if applicable, will be shown at checkout or communicated before order confirmation.

6. Returns and Exchanges

We carefully inspect all items before shipping. If you receive a defective, damaged, or incorrect item, please contact us within 3 days of receiving your order.

To request a return or exchange, please provide your order number, clear photos of the item, and a brief description of the issue.

Items must be unused, unwashed, and returned in their original condition with tags and packaging intact.

Returns or exchanges due to change of mind, wrong size selection, or slight color differences caused by screen settings are not accepted.

However, defective, damaged, or incorrectly delivered items may be eligible for return, exchange, refund, or other appropriate resolution in accordance with applicable consumer protection laws.

7. Care Instructions

Please follow the care instructions provided for each item. DE:PARTMENT is not responsible for damage caused by improper washing, drying, ironing, storage, or handling.

Delicate fabrics may require extra care. Customers are encouraged to review the product care details before purchase.

8. Personal Information

When you place an order, we may collect personal information such as your name, contact number, email address, shipping address, and payment details.

This information is used only for order processing, delivery, customer support, and related business purposes.

We will handle your personal information with care and will not share it with third parties except when necessary to complete your order, arrange delivery, process payment, or comply with legal requirements.

9. Website Use

You agree not to misuse this website, interfere with its operation, or use it for unlawful, harmful, or fraudulent purposes.

All content on this website, including text, images, product descriptions, logos, graphics, and brand materials, belongs to DE:PARTMENT or its respective owners and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

DE:PARTMENT will not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

We are not responsible for delays, losses, or issues caused by events beyond our reasonable control, including courier delays, system errors, natural disasters, or third-party service interruptions.